Privacy Policy | The Vegan Copacker

The Vegan Co-Packer, LLC

Effective date: February 6, 2025

Last modified: February 6, 2025

Introduction

The Vegan Co-Packer, LLC ("Company" or "we") is committed to protecting your privacy through our compliance with this Privacy Policy, which describes how we collect, use, disclose, and otherwise processes personal information (meaning any information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you), as well as the rights and choices individuals may have regarding such personal information.

By interacting with us, including through our websites, products, and services, you agree that your personal information will be handled as described in this Policy. This Policy does not apply to websites, products and services of third parties which are subject to their own privacy policies.

Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our services or interact with our website. This Policy may change from time to time. Your continued use of our services, products, or website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Scope of this Policy

Except as otherwise described below, this Policy applies to the personal information we collect and process related to:

Visitors of our website where this Policy is posted, including www.thevegancopacker.com and any subdomains (the “Site”), and any other application or any other software, applications, or products we provide, and individuals who otherwise interact or engage with us or the services available through our website, application, or other downloadable content;
Customers, including customers whose information we may collect in relation to their purchase of packing services or other services we offer;
Individuals who subscribe to receive news, information, and marketing communications and materials from us; and
Current, former and prospective customers, agents, vendors, and business partners.

Children Under the Age of 18

Our Site and services are not intended for children under 18 years of age. No one under age 18 may provide any information to us or on our Site. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Site, through any of its features, register on the Site, make any purchases through the Site, use any of the interactive features of this Site, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a person under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at contact@thevegancopacker.com.

Information We Collect About You

We have collected the following categories of personal information about you and shared it as follows:

Identifiers, such as name, postal address, email address, telephone number, online identifier, IP address, any other identifier by which you may be identified or contacted online or offline;
Customer records, such as financial information, including bank account numbers, credit card number, debit card numbers, employment information, or signatures.
Protected classification characteristics, such as age, veteran or military status, national origin, citizenship, gender.
Commercial information, including records related to customer products for manufacturing and packaging and records related to purchasing or packaging history or tendencies.
Internet or other similar network activity, such as browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.
Professional or employment-related information, such as current or past job history.
Inferences draw from other personal information, including profile information reflecting your preferences, characteristics, behavior.

We collect this information:

Directly from you when you provide it to us.
Automatically as you navigate through the Site and access our services. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
From third parties, for example, business advertising partners like Google Analytics.

Information You Provide to Us

The information we collect on or through our Site may include:

Information that you provide by filling in forms on our Site. This includes information provided at the time of inquiring of our services, signing up for our service, or requesting further services. We may also ask you for information when you interact with us relating to your order or fulfillment of a customer order.
Records and copies of your correspondence (including email addresses), if you contact us.
Details of transactions you carry out through our Site or services and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Site.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Site and services, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

Details of your visits to our Site, including purchase history, browsing behavior, search queries, social media interaction, location data, logs, and other communication data and the resources that you access and use on the Site.
Information about your computer and internet connection, including your IP address, operating system, and browser type.

We also may use these technologies to collect information about your online activities over time.

The information we collect automatically helps us to improve our Site and to deliver a better and more personalized service, including by enabling us to:

Estimate our audience size and usage patterns.
Store information about your preferences, allowing us to customize our Site according to your individual interests.
Speed up your searches.
Recognize you when you return to our Site.
Understand purchasing, sales, and usage patterns by consumers and producers by evaluating the use of our Site.

The technologies we use for this automatic data collection may include:

Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Site.
Web Beacons. Pages of our Site and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

To present our Site and the contents on such Sites to you.
To provide you with our services and facilitate customer orders, including for our co-packing and co-manufacturing services, support with product research and development.
To maintain records and usage history for our customers for marketing and analytics for growth, future product or service development, and customer onboarding and help desk features.
To provide you with information, products, or services that you request from us.
To fulfill any other purpose for which you provide it.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
To notify you about changes to our Site, our services, or anything else that we offer or provide though our Site.
In any other way we may describe when you provide the information.
For any other purpose with your consent.

Disclosure of Your Information

We may disclose aggregated information about our customers, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this Policy:

To our subsidiaries and affiliates.
To contractors, service providers, and other third parties we use to support our business.
To provide you with notices about your account and orders.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held the Company is among the assets transferred.
To fulfill the purpose for which you provide it. For example, if you give us an email address or phone number to contact you, we will use that information to contact you about information that may be relevant to you.
For any other purpose disclosed by us when you provide the information.
With your consent.

In addition to the uses and sharing described above, we may also use and share your personal information as follows:

To investigate and help prevent fraud or otherwise ensure compliance with policies and procedures.
To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
To help maintain the safety, security, and integrity of our systems, services, databases and other assets.
To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Company, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Your Privacy Choices

We have created mechanisms to provide you with the following control over your information:

Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. Some browsers have a do not track (“DNT”) feature that lets you tell websites that you do not want to have your online activities tracked. We do not support DNT because there is no industry consensus on how they should be treated.
Promotional Offers from the Company. If you do not wish to have your contact information used by the Company to promote our own or third parties' products or services, you can opt-out by clicking the “unsubscribe” button in any marketing correspondence you may have received from us or by sending us an email stating your request to contact@thevegancopacker.com.
Requests to Access, Correct or Delete Personal Information. You may also send us an email at contact@thevegancopacker.com or call us at (847) 850 – 5923 to request access to, correct or delete any personal information that you have provided to us, subject to certain exceptions.

Retention Periods

We will generally retain information about you for so long as we have a legal or business purpose for it or a legal requirement to maintain it. The criteria used to determine our retention periods include:

the length of time we have an ongoing relationship with you (for example, for as long as you are a current or prospective customer) and the length of time thereafter during which we may have a legitimate need to reference your personal information to address issues that may arise;
whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records for a certain period of time before we can delete them); or
whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).

California Privacy Rights

California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. At this time, we do not disclose personal information to third parties for their direct marketing purposes.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Site and this privacy policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, email us at: contact@thevegancopacker.com, or write to us at:

The Vegan Co-Packer, LLC
520 Lively Blvd
Elk Grove Village, IL 60007
United States